Each month I get my AT&T bill there are usually some small charges hidden away somewhere and I have to hunt through the endless pages of info trying to find out why my bill is off. The cascade of frustration usually results in me calling AT&T asking for an explaination on why this bill is different from last month if I didn’t have any overages.
AT&T customer care is probably tired of talking to people like me, so to make things easier they’re creating monthly personalized videos that will explain all of the charges on your wireless bill.
Here’s an example of what the videos will look like: